General Terms and Conditions (GTC) – Dülkener Hof, apartment rental
Landlord: Wiebke Hocke, Stresemannstr. 23, 40210 Düsseldorf
1. Arrival / Check-in / Departure
Check-in takes place from 3 p.m. to midnight. Departure must take place by 11 a.m. on the day of departure at the latest. Exceeding the departure time by more than 30 minutes will result in the billing of an additional overnight stay. Other arrival and departure times can be agreed individually with the landlord. If the tenant does not show up by midnight on the day of arrival, the contract is deemed to have been terminated after a period of 48 hours without notification to the landlord. The landlord or his representative can then freely dispose of the property. A (pro rata) refund of the rent due to early departure is generally not possible.
2. Special requests
Special requests and additional agreements are generally possible. They require written confirmation from the landlord.
3. Payment
The rental agreement becomes valid when payment is received in the landlord's account. Failure to pay is considered cancellation and entitles the tenant to re-let the property. Additional costs for water and waste are not charged. Energy costs are only charged if there is unusual consumption.
4. Cancellation
You can cancel the contract at any time. Cancellation must be made in writing.
• If you cancel between the day of booking and 14 days before the start of the rental period (check-in 3 p.m. on the day of arrival), the guest will receive 100% of the total price back.
• If you cancel between 14 days and 3 days before the start of the rental period (check-in 3 p.m. on the day of arrival), the guest will receive 50% of the total price back. •
If you cancel less than 48 hours before check-in (3 p.m.), the full travel price must be paid. The date of receipt of your cancellation notice counts. Amounts already paid will be offset. You can provide a replacement person who will enter into your contract under the conditions mentioned above, after consultation.
5. Tenant's obligations
The tenant undertakes to treat the rented items (accommodation, inventory and outdoor facilities) with care. If damage to the accommodation and/or its inventory occurs during the rental period, the tenant is obliged to report this to the landlord immediately. Defects and damage discovered upon arrival must be reported to the landlord immediately, otherwise the tenant is liable for these damages. A reasonable period of time must be allowed to remedy damage and defects. Claims arising from complaints that are not reported immediately on site are excluded. Complaints that are only received by the landlord at the end of the stay or after leaving the holiday home are also excluded from compensation. In the event of any disruption to performance, the tenant is obliged to do everything reasonable within the scope of his legal obligation to help remedy the disruption and to minimize any damage that may have occurred. On the day of departure, the tenant must remove personal items, dispose of household waste in the containers provided, and store dishes clean and washed in the kitchen cupboards.
6. If the house rules are not followed
The host reserves the right to terminate the contract without notice and without reimbursement if the house rules and good manners are violated (such as noise, unauthorized visitors and smoking in the apartment).
7. Smoking is not permitted. Smoking in the apartments is strictly prohibited. If this is not observed, a cleaning fee of 250 euros will be charged.
8. Pets Pets are not allowed.
9. Electric cars
Charging a vehicle with household electricity from a socket is prohibited.
10. Liability
The advertisement was prepared to the best of our knowledge. No liability is accepted for any influence on the rental property due to force majeure, power and water outages common in the country and storms. Likewise, no liability is assumed in the event of unforeseeable or unavoidable circumstances such as official orders, pandemics, sudden construction sites or disruptions due to natural and local conditions. However, the landlord will be happy to help resolve the problems (as far as possible). The landlord is not liable for the use of the games and sports equipment provided (such as toasters, charging stations, kettles, stoves). The tenant's arrival and departure are at his own responsibility and liability. The landlord is not liable for personal items in the event of theft, water damage or fire. The tenant is fully liable for deliberate destruction or damage.
11. Final provisions
Photos and text on the website serve to provide a realistic description. 100 percent agreement with the rental property cannot be guaranteed. The landlord reserves the right to make changes to the furnishings (e.g. furniture) provided they are of equivalent quality. Should one or more provisions of these terms and conditions be or become invalid, this will not affect the validity of the remaining provisions. The invalid provision is to be replaced by a valid one that comes closest to the economic and legal intention of the contracting parties. German law applies. The place of jurisdiction and place of performance is the place of residence of the landlord.
